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felvic
 Post subject: Europeean warranty
PostPosted: Sun Sep 20, 2009 1:17 am 
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Joined: Sat Sep 12, 2009 1:24 pm
Posts: 193
Hello,

A friend of mine bought a Révolution in Belgium and has a Hull crack ( wellknown ).

He lives in France. Can he go to french dealer Savagers or will he have to go to Belgium to get the hull replacement?

Thanks

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François - French Hobie fishing team - Outback 2019 papaya
ex: Revo 13 2007 - PA 14 2008 - PA 12 2009 - Outback 2011/2013/2015 - Compass 2017
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mmiller
 Post subject: Re: Europeean warranty
PostPosted: Sun Sep 20, 2009 1:28 am 
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Location: Oceanside, California
He should contact the distributor or dealer to get it moving. They make all decisions on European warranty.

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)
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felvic
 Post subject: Re: Europeean warranty
PostPosted: Sun Sep 20, 2009 1:39 am 
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Joined: Sat Sep 12, 2009 1:24 pm
Posts: 193
Quote:
He should contact the distributor or dealer to get it moving


Excuses me but I'm french and my english is poor.

What did you mean ?

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François - French Hobie fishing team - Outback 2019 papaya
ex: Revo 13 2007 - PA 14 2008 - PA 12 2009 - Outback 2011/2013/2015 - Compass 2017
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mmiller
 Post subject: Re: Europeean warranty
PostPosted: Mon Sep 21, 2009 9:09 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 15036
Location: Oceanside, California
First, contact the dealer from who he purchased the boat to file a warranty claim.

He may also contact Hobie Kayak Europe directly ( www.hobie-kayaks.com )

They may decide to ship a replacement hull to Savagers if this is the simple solution.

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)
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