Sorry so late...
Brendan is right once the email got to the right person Hobie quickly stepped in and sorted it out by sending me a new 2014 kayak and to no cost to me. I was back out on the water in no time and have since not encounter any problems with the Outback. Now that is customer service! In today's world that's hard to find a company who will stand by their product.
I am starting and Eco_Tourism company soon and will only buy Hobie because of the great products and customer service, will be posting videos soon from kayak touring South Florida in my Hobie Outback
Fish On