Thanks Jbernier. I did loosen the pivot bolt and that did seem to help it go down easier, but still can't get it to go up. With no tension on the line from the shock cord not being connected, it seems like maybe that may be causing the binding on the upward pull, which is why I was trying to get the shock cord re-attached.
I already visited my local dealer and they were much less helpful than I had hoped. For $50/hr rate, they would look at it for me, but cautioned it would probably take them several hours and I got the impression they were hoping I would just go away so they didn't have to be bothered.
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