Hobie Dealer Service.
I want to give a shout out to Veleros
in Mexico City. They are a great dealer. They are a pleasure to work work with and after I mentioned that the instructions for the spinnaker kit were poor they did the research and sent the draft copy that was put together by an owner.
I was 20+ years in customer service and I am not easily impressed. The people from Veleros have exceeded any expectation I have ever had from a retail boat dealer. From the initial contact asking if they could help support the boats I already own to the on time and as ordered delivery of the new Getaway they are over and above.
Little things. Every box was opened and inspected before being shipped to me. They put a Spanish warning label on the mast. The sails were pulled out and there is a Veleros sticker on the main ... I don't know if Hobie ships the main with the battens and battens ties in place, but that little task was done for me. Even the owner's packet was checked for completeness and Veleros stickers applied.
Wow ... just Wow
Muchas gracias Jorge!