I understand from our warranty manager that NO warranty claim was received for this boat. Merely a phone call from a dealer with somewhat obscure description and no details about the issue or the boat. Sounded to him like a wear issue that would likely not be covered and that was how it was left.
We would need Model, Serial number, A description of the issue and some photos. If the boat is toast, maybe a section of the plastic in the area. Who knows. It could be thin or brittle... or the crate may have just been too sharp and abrasive.
Have the dealer submit an actual claim with all of the details.
Director of Parts and Accessory Sales
Hobie Cat USA
Last edited by mmiller on Sat May 21, 2005 7:23 am, edited 1 time in total.