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PostPosted: Wed Dec 11, 2013 3:49 pm 
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Joined: Tue Jan 04, 2011 11:39 am
Posts: 69
Location: Marco Island, Florida
Has anybody else had problems with the rubber keeper breaking. I've had three in a row break on the first pull before they ever saw the water. They all break in the exact same place. I'm not over stretching it. Just the first gentle pull and it snaps immediately. Strange !!
John


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PostPosted: Wed Dec 11, 2013 4:49 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8607
Location: Oceanside, California
This is a known issue with early deliveries. Should not happen with recent ones, so ask your dealer to file a warranty claim. We will send you new strap parts. Knowing when the dealer got the parts will help us know if it and old or new issue.

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Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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PostPosted: Thu Dec 12, 2013 6:12 am 
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Joined: Tue Jan 04, 2011 11:39 am
Posts: 69
Location: Marco Island, Florida
Matt,
Thanks.will do.
John


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PostPosted: Fri Dec 13, 2013 6:36 pm 
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Joined: Mon Oct 28, 2013 12:56 pm
Posts: 18
I got mine late october, one I didn't install. The other one broke and I had to super glue it. The slot needs to be wider. So we can pull the rubber through with out it breaking. My dealer is about 2 hours away. At least the dealer that sold me my yak and stuff.


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PostPosted: Mon Dec 16, 2013 6:17 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8607
Location: Oceanside, California
Quote:
This is a known issue with early deliveries. Should not happen with recent ones, so ask your dealer to file a warranty claim. We will send you new strap parts.


Still likely older stock on the dealers shelf... I hope. Same answer. You can call or email the dealer to file a claim and ask them... to ask us to send the parts direct to you.

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Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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