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Wsimo
PostPosted: Wed Jul 20, 2022 9:45 am 
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Site Rank - Deck Hand

Joined: Wed Jul 20, 2022 9:40 am
Posts: 1
Hi all, recently purchased an i14t. Its an older model that has been stored in factory warehouse in original Hobie packaging. I got 2 uses out of it before an internal air bladder failed. Now Hobie is saying they will not honor their 2 year warranty because it is too old. Serial number says it was produced in 2016 but never used.
I feel this is unfair to both the customer and retailer that Hobie will not honor any form of warranty.
Any experience dealing with the team at Hobie? Any advice on how to proceed?
I spent a good chunk of change and have been without a boat all season due to this any info is appreciated, thanks.
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Jbernier
PostPosted: Wed Jul 20, 2022 1:05 pm 
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Joined: Wed May 28, 2003 1:12 pm
Posts: 1464
This is the wrong forum - but who's your dealer?
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mmiller
PostPosted: Thu Jul 21, 2022 11:21 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 15036
Location: Oceanside, California
Quote:
older model that has been stored in factory warehouse


This would have been sold by Hobie to the dealer about 6 years ago. Not stored in the factory warehouse. As noted by Jacques... who is the dealer?

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Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)
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