If you don't close the door of your car and rip it off on a post when reversing out the drive will GM warranty the car?
Poor comparison. However, if I had sailed my boat into a dock, then it'd be similar.
When I snapped the rudder assembly off the back of my boat (while the rudder was locked down) when loading it on the trailer should it be a warranty claim
Maybe slightly better IF you were using a Hobie manufactured trailer, but still very different from my situation.
If you dropped your boat while trying to load it onto the top of your car, would you feel Hobie was responsible for any damage it caused?
If you guys are going to make analogies, try to think about one would reasonably expect to happen given a certain set of circumstances.
Some may not place much weight in my opinion since I have a vested interest. However, the real question is, "was this cart being used as it was reasonably intended to be used, and was it used in such a manner that the majority would see as being used incorrectly?"
I think that one would reasonably think that if you lifted a boat off the cart without the post ever coming out of the bottom of the scupper holes, and then set it back down, that the post would simply return to their original position through the other side of the scuppers. Before this happened it never crossed my mind that this type of damage was even possible. The poor analogies above are quite obvious to anyone what's going to happen if you drop your boat off the top of your car or back into a post. Come on, you can do better than that.
I feel for you but you should consider your actions and ACCEPT responsibility for your mistakes.
Read my previous posts; I believe I stated such. Not once have I called on Hobie to provide me with a fix or give me anything. My big complaint is if this is a known issue that has happened before due to a known weak point in the boat, then I should have been made aware of this. I have not checked, but Matt has said this is in a catalog and that the dealers are told about this. Still, if I can cause catastrophic damage to a $5000 boat with this little cart, a lot more needs to be done to warn the user than hope they read the catalog and hope that the dealer, who tries to sell them the cart, tells them that if you buy this from me you may likely destroy your boat. I believe most agree more needs to be done in this respect.
If Hobie warrants this claim then I think you are very lucky.
At this point I'm not expecting anything from Hobie, but some luck would be nice for a change with this boat!