Replacement TI Europe... Timeframe ???

Does anybody know how long time it will take to get a replacement kayak.
Got 2 shipping damaged TI´s the 8. of sep. One was extreme dented ( But we were able to fix the dents with hot water and pressure)
The other one is extreme dented - offbeat and damaged by lifting forks Really sad.

Iam told shipping is covering the damage.
Iam told that i have to wait for Hobie Europe (Nederland) is ordering new kayaks from the US and my replacement Hull can by on that shipment.

I totally understand that it takes time to get a replacemet from the US.
But i dont understand that i have to wait for Hobie Europe to order other kayaks before i can get what i paid for

Does anybody have experience on this matter and can give me a hint on when i can expect my kayak hull ??

And on a sidenote... Plasticwrapping on a Tandem Island and shipping around the world... Iam in chock

Hope to get on the water soon !

They need to ship together in a container. Shipping one alone... LCL... is prone to damage as you have experienced already.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)

Update..

My replacement Hull was ordered the 8. of sep and just arrived at Hobie EU.
Now i just hope the delivery from Nederland to Germany and from Germany to Denmark will be a carefull ride with better packing of the hull.

Maby next week i will be ready to try it out, its been a loooooong wait.

I have sent you a PM

Responded... keep in contact with your local dealer for updates. I am not involved in sales or shipping issues.

_________________
Matt Miller
Former - Director of Parts and Accessory Sales
Warranty and Technical Support
Hobie Cat USA
(Retired 11/7/2022)