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 Post subject: Need Parts
PostPosted: Tue May 10, 2011 4:53 pm 
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Site Rank - Old Salt

Joined: Tue Jul 19, 2005 6:29 pm
Posts: 2025
Location: High Point, NC
My local dealer has no interest in getting these PA parts for me. I tried Austin Kayak but outside of a couple items here that they normally stock, they have no interest in ordering the others.

Any idea where these can be obtained? Direct from Hobie, perhaps?

2 - #8450441 Handle ends
1 - #80013301 MD repair kit
1 - #80030001 Speedo
2 - #80024 MD carry bag


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 Post subject: Re: Need Parts
PostPosted: Tue May 10, 2011 5:56 pm 
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Joined: Fri Jan 15, 2010 7:18 pm
Posts: 88
Location: Long Island, NY
I just found this place recently. Can't give any feedback about them as I'm just now waiting for my first order to arrive.

http://pathspeakspaddles.com/store/inde ... ath=97_110


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 Post subject: Re: Need Parts
PostPosted: Tue May 10, 2011 6:55 pm 
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Joined: Fri Jan 07, 2011 2:19 pm
Posts: 71
Location: North Carolina
I also have a problem getting Hobie accessories. Everytime I seem to order a item they tell me hobie has it back ordered. I just now received my rod leashes a month later. I asked for a price on the new evolve this morning, still waiting on a price. I have a 2011 PA and a 2011 Outback and like them both. Had I knew how much of a problem getting parts was I would probably have went with a different kayak. I purchased my kayaks on 3/18/2011 and have been waiting untill now to get everything I ordered in. I guess a new dealer is in order.


Last edited by rafiki2cu on Tue May 10, 2011 7:24 pm, edited 1 time in total.

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 Post subject: Re: Need Parts
PostPosted: Tue May 10, 2011 7:05 pm 
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Site Rank - Admiral

Joined: Mon Feb 08, 2010 12:33 pm
Posts: 248
Location: Virginia - Pro Angler 14 owner since Feb 2010
What kind of dealer won't order you parts? That's ridiculous. Hobie might want to consider some new dealers.

_________________
The gods do not subtract from the alloted span of men's lives the hours spent fishing.


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 Post subject: Re: Need Parts
PostPosted: Thu May 12, 2011 4:33 pm 
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Joined: Mon Apr 25, 2011 7:10 pm
Posts: 35
Location: Southeast Texas
Look at Austin Canoe and Kayak they are a very good dealer on the web! Trust me they are awesome.

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Brandon Boren


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 Post subject: Re: Need Parts
PostPosted: Thu May 12, 2011 7:20 pm 
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Site Rank - Old Salt

Joined: Tue Jul 19, 2005 6:29 pm
Posts: 2025
Location: High Point, NC
Austin was not interested in acquiring any parts for me that they do not normally stock.

Back to square one.


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 3:25 am 
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Joined: Fri Jan 07, 2011 2:19 pm
Posts: 71
Location: North Carolina
Well still no reply from dealer on the Evolve after 3 days. Hobie needs to start selling there own accessories or get dealers that will.


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 4:50 am 
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Joined: Tue Jul 19, 2005 6:29 pm
Posts: 2025
Location: High Point, NC
It is a problem - perhaps the only weak point in Hobie's operation.


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 8:17 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8965
Location: Oceanside, California
We are only as strong as the weakest link.

It is unfortunate that some dealers, or possibly some employees of those dealers are not responsive. Understand these dealers are independent and Hobie is only one of many types of products they carry.

We have chosen not to sell parts direct for many reasons. It is complicated, but most companies that we have seen go that route end up alienating the dealers, lose dealers, lose customer support and new boat sales by those dealers.

eVolve V2 is priced $100 up from the original system in the US ($1,999.00).

We offer a drop-ship service ($8 fee to the dealer) to ship orders direct to you in the US. Find a dealer, place the order and get direct from the factory shipping for fastest service.

_________________
Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 8:29 am 
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Joined: Tue Jul 19, 2005 6:29 pm
Posts: 2025
Location: High Point, NC
So, I'm out of luck?

This really puts me in a bind.


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 9:32 am 
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Joined: Tue Oct 06, 2009 5:18 am
Posts: 20
Location: Central CT.
Matt,

What is the difference between the Evolve V1 and V2?

Thanks, Jim


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 2:23 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8965
Location: Oceanside, California
Tom Kirkman wrote:
So, I'm out of luck?

This really puts me in a bind.


Very surprised that Austin would not order for you.

Most dealers will take phone or email orders. We have a LOT of dealers. Best to use your closest dealer, but when necessary... any dealer would do.

One catch with the drop ship service. We will only ship to that dealers area... not into another dealers area.

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Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 2:24 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8965
Location: Oceanside, California
Hobie-Jim wrote:
Matt,

What is the difference between the Evolve V1 and V2?

Thanks, Jim


V2 has a bit more capacity and a plug that will accept a solar cell system (not yet available)

_________________
Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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 Post subject: Re: Need Parts
PostPosted: Fri May 13, 2011 5:26 pm 
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Joined: Tue May 04, 2010 5:55 am
Posts: 111
Location: Cary, NC
Tom,

Don't know who your dealer is near Highpoint, but I use the folks below and so far, they have been very helpful.

Great Outdoor Provision Co.
2017 Cameron St
Cameron Village, Raleigh, NC 27605
(919) 833-1741


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 Post subject: Re: Need Parts
PostPosted: Fri May 20, 2011 1:28 pm 
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Joined: Fri Sep 07, 2007 9:51 am
Posts: 62
Location: Dallas
Tom. really sorry to hear of your dealer issues.

I know they are probably not as close to you as ACK, but you might want to give Mariner Sails in Dallas a call (972-241-1498) . Ask for Aris and let him know what you need . You will not find better service anywhere and he will simply take care of you quickly and with a smile. They carry one of the best in-stock Hobie parts and accessories inventories anywhere. Odds are that they have what you need there.

Incidentally, Mariner Sails also tirelessly supports our wounded Vets Charity "Heroes On the Water" that takes wounded veterans kayak fishing .

http://heroesonthewater.org/home

Best of luck, Phill Pttman


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