Last Friday I took the leaky Pro Angler in to my nearest Hobie dealer: Ski Rack Sports
in Bangor Maine http://skiracksports.com/
... over an hour from my house. They were really nice and helpful. Jay told me that there have been only a handful of leaking issues with the entire mirage series sold from his shop. He also said Hobie was really great at making things right when it comes to leaks. He said he would fill it with water on Saturday and confirm where the leak is coming from.
Today (Monday) I got a call from Dave from the same shop asking for the rest of my info so he could get the process started with the Main office. After all the details were communicated he mentioned that it could be up to a MONTH before this get's resolved. He said he's in the process of another claim and it's been 2 weeks and still hasn't heard back from Hobie.
This really surprises and disappoints me because that seems like a really long time to confirm a leak and issue a fix? He said I could come get it and use it until it gets resolved but I'm not sure I want to go out on the water with something that's taking on over a gallon of water per hour... which will probably get even worse with more use.
Summer could be over by the time I get this resolved so I am severely
bummed on that hand but also hopeful that things will work out in the end. I mean.. if it meant getting this resolved quicker I would offer to pay or split the costs or whatever. Time is more important to me than the money it will take to fix it.
Does anyone know why the process takes so long? Especially just to hear back from Hobie's main office?