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 Post subject: New Purchase
PostPosted: Sat Oct 09, 2010 7:47 pm 
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Joined: Sat Oct 09, 2010 7:35 pm
Posts: 185
Location: Savannah Ga
Just purchased a 2010 PA last weekend and just got to take it out on the Maiden Voyage.......SLimed it up with lots of Trout and Reds.......only to find out when I got back to the launch that I had only one Turbo Fin, the other had fallen off???????

What should I do? I tried to call my dealer but no answer guess hes closed up for the weekend?

should this be covered by the warranty? I was told by my dealer he would register it for me, so I havent even recieved my warranty info by mail yet.

Im very happy with my purchase, just not the issue at hand!

Thanks

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 Post subject: Re: New Purchase
PostPosted: Sun Oct 10, 2010 11:23 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8904
Location: Oceanside, California
Aft fin? Is the aft adjuster nut and screw still in place? If that is the case... most likely you had the drive mispositioned in the well. Tipped forward. This causes the aft fin to hit the well and peel off the adjuster hardware, then the fin falls off. Only other cause is a clevis ring stripped out, caught on something and pulled off the clevis, but that is rare.

In any case... see your dealer. We will get you back in the water.

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Matt Miller
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Hobie Cat USA


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 Post subject: Re: New Purchase
PostPosted: Sun Oct 10, 2010 11:32 am 
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Joined: Sat Oct 09, 2010 7:35 pm
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Location: Savannah Ga
Thanks for the quick response......

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 Post subject: Re: New Purchase
PostPosted: Sun Oct 10, 2010 3:44 pm 
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Joined: Sun Aug 02, 2009 11:29 am
Posts: 402
trout man,
your experience is why I keep a spare Mirage drive with me (I have a Hobie PA and an Outback, the OB is rarely used so I always take the extra drive with me) and I also have a spare fin or two and a spare mast or two on trips.


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 Post subject: Re: New Purchase
PostPosted: Sun Oct 10, 2010 6:56 pm 
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Joined: Sat Oct 09, 2010 7:35 pm
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Location: Savannah Ga
Seems like an expensive alternate......I just hope My dealer will take care of me.

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 Post subject: Re: New Purchase
PostPosted: Tue Oct 12, 2010 1:32 pm 
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Joined: Sat Oct 09, 2010 7:35 pm
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Location: Savannah Ga
Takled to my Dealer...... :roll:... Kayak dealer.. Reggie Gustafson...and he said if he didnt have the part Matt that he would have to contact you,.....I told him that I would like to have that fin by this weekend because I have an event this weekend, and then Im fishing a tourney next weekend.......Im in my second week of Hobie Ownership...and so far I Have nothing but positives to say about the product and the customer satisfaction..........Thanks

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 Post subject: Re: New Purchase
PostPosted: Tue Oct 12, 2010 2:21 pm 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 8904
Location: Oceanside, California
They emailed... said they would pull from a kit? I refered them to warranty for a replacement for their stock. Hope this is all worked out. If they don't have one... we can FedEx.

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Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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 Post subject: Re: New Purchase
PostPosted: Tue Oct 12, 2010 8:50 pm 
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Joined: Sat Oct 09, 2010 7:35 pm
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Location: Savannah Ga
He emailed me a copy of the UPS shipping label he used to ship it out today...... THX

Kevin

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 Post subject: Re: New Purchase
PostPosted: Thu Oct 14, 2010 3:51 am 
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Joined: Sat Oct 09, 2010 7:35 pm
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Location: Savannah Ga
Recieved my new fin last night........ :D :D :D

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 Post subject: Re: New Purchase
PostPosted: Thu Oct 14, 2010 4:36 am 
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Joined: Mon Aug 24, 2009 1:46 pm
Posts: 96
now go win the tourney!!!!!


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 Post subject: Re: New Purchase
PostPosted: Thu Oct 14, 2010 6:39 am 
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Joined: Sat Oct 09, 2010 7:35 pm
Posts: 185
Location: Savannah Ga
:twisted:

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