I get the feeling that their quality control is poor.
We are a small company... nothing like a major auto or computer maker that has legions of quality control staff which then still experience major issues and recalls.
But, I think some people misunderstand the level of quality control issues we have. By having open discussions on issues here in the forums... they sometimes appear to be more broad-based than what they are. Our over-all warranty percentage, compared to sales, is still quite small.
Some of this is pure volume of sales. Some is the amount of innovation we try to put into production. Some is by being open and honest in regard to issues, by having and supporting our user forums here... problems get focused on. Some of it is just how people use the products.Then users chime in here that they do not experience the problems being discussed.
In example, just now reconlon writes
I'm pleasantly surprised that mine has worked flawlessly.
We'll certainly keep listening and keep trying to improve our products and production processes... which, I believe we have done over the years.
Actually I quite agree with Matt on this one. For example I used my red AI for 2 full years but did not ever replace a pin though I discussed it extensively on this forum with a view to helping Hobie fix it. Mind you I believe I did a self improvement by shimming the system up nice and neat so it could not shimmy through the water thus weakening the pin. Anyway good on you Hobie by supporting the owners, and continuing to innovate. ....Pirate