I live in Sydney, Australia and I recently purchased a Hobie Oasis which I love, along with an Evolve 2 motor. The Evolve 2 failed after 3 outings on my holiday (Error 45). Hobie Australia couldn't determine the fault so they replaced the motor and the battery and all was well. After 4 more outings it failed again (Error 30) - (all connections are clean and dry and the fuse is functioning). Hobie are now blaming Torqeedo. Apparently my problems are quite common and Hobie don't have a solution. What is Hobie USA doing to rectify these problems? Will you take the Evolve 2 off the market until these issues are resolved?
Tracing errors codes on any product can be a challenge. Most of the errors code and problems are listed in the product manual starting on page 26. Most of the time the dealer(s) will start checking cables or fuses.
In Australia we are advising customers / dealer of the following details;
Claude Desjardins 246 Duke Road AUS - 4562 Doonan / Queensland
Tel.: +61 410 538 334 Mail: claude(at)torqeedoaustralia.com http://www.torqeedoaustralia.com
The Torqeedo Shop Chris Baker PO Box 891 Avalon NSW 2107 Australia
Tel.: +61 2 800 33 650 Mail: chris(at)currentsunshine.com
The net result of this is that should any customer have a problem with the Torqeedo product they can go directly to the manufacture. By doing this we feel you will get better service and provide Torqeedo with information to improve the product.