These are not new problems and in fact it is one problem causing both- a loose furler collar.
If you look in the "Help with Repairs /problems" section you'll find lots of info like this:viewtopic.php?f=75&t=34816
Hello and thank you! I just meant that they were new problems to me.
The mast spool needs to be re-glued with a good 2-part epoxy like West Systems G-Flex. Make sure to get the height correct when gluing it.
It's possible the spool could be to blame for the jam. Easiest way to check is try to deploy it on land with little wind and follow the lines to see what's jamming. If it works freely with little wind, could it just be you are sailing in stronger winds?
No it's not the wind that's causing the jam. I have used it in much stronger wind before and it worked beautifully. It was very difficult to turn the mast by hand in either direction, wind or not. It's either the spool or maybe some sand got in there somewhere. Thanks for the epoxy recommendation, I'll check it out