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 Post subject: Re: Aka break warning
PostPosted: Mon Sep 24, 2012 3:05 pm 
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Site Rank - Captain

Joined: Sat May 08, 2010 4:26 pm
Posts: 49
Location: Cocagne,New Brunswick, Canada
Redrobin glad that you noticed the break before it snap completely And avoided a possible capsize. My boat is also a 2010 either this is a coincidence or a welding problem for that year. I still waiting to hear back from my dealer and Hobie if this break will be cover under warranty .

Dan


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 Post subject: Re: Aka break warning
PostPosted: Mon Sep 24, 2012 4:55 pm 
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Site Rank - Old Salt

Joined: Thu Aug 16, 2007 2:25 pm
Posts: 2100
Location: Central Coast NSW Australia
Woodtracker wrote:
I still waiting to hear back from my dealer and Hobie if this break will be cover under warranty .
Dan


:shock:
Your Canadian claims experience is very different to our Hobie Aus experience. Any claims here are handled promptly and resolved quickly....usually within a few days. With such a major breakage I'm very surprised it's not resolved by now. :?


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 Post subject: Re: Aka break warning
PostPosted: Tue Sep 25, 2012 3:27 am 
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Site Rank - Captain

Joined: Sat May 08, 2010 4:26 pm
Posts: 49
Location: Cocagne,New Brunswick, Canada
You guys are lucky if you get quick reply from Hobie. I guest here we are a smaller market at the other side of the world.

Dan


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 Post subject: Re: Aka break warning
PostPosted: Tue Sep 25, 2012 8:23 am 
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Site Rank - Captain

Joined: Fri Jul 24, 2009 3:08 pm
Posts: 92
Quote:
I hope that Hobie looks into this and finds that it was just a one time anomaly.


Don't tell me...It was a...Sea anomaly? :lol:


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 Post subject: Re: Aka break warning
PostPosted: Tue Sep 25, 2012 8:39 am 
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Hobie Tech / Moderator

Joined: Wed May 28, 2003 1:12 pm
Posts: 1029
Woodtracker - e mail sent, not sure what is going on - I need you to e mail me with your dealer's info and I'll make sure this gets an answer today.

_________________
Jacques Bernier
http://www.hobiecat.com/
http://www.facebook.com/HobieCatCompany


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 Post subject: Re: Aka break warning
PostPosted: Sun Sep 30, 2012 12:47 pm 
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Site Rank - Captain

Joined: Sat May 08, 2010 4:26 pm
Posts: 49
Location: Cocagne,New Brunswick, Canada
Thank you Jacque, I have replied to your email any further Infos needed let me know.


Thanks

Dan


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 Post subject: Re: Aka break warning
PostPosted: Tue Oct 02, 2012 3:17 pm 
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Site Rank - Deck Hand

Joined: Sun Sep 23, 2012 5:24 am
Posts: 5
Location: Havre de Grace, Maryland
I just got word from a dealer, Chessie Marine, in Elkton MD (not even where I bought my Hobie AI from), that Hobie is sending her the aka to replace my broken one. Thank Hobie for a great warranty and Chessie Marine for going out of their way to help me.
When I order my new Hobie AI or the Hobie TI (still trying to decide which one), this spring, they are the dealer I will be buying from.

Update...

I received the aka, it ended up coming from Austin Kayak, the company I bought the AI from. Seems Hobie sent the aka to them and they FedX it to me 2 days later I received the new aka.
It's really great to have a company (Hobie) stand behind their product and thanks to Austin Kayak for sending it so fast.


Last edited by RedRobin on Thu Oct 25, 2012 8:53 am, edited 1 time in total.

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 Post subject: Re: Aka break warning
PostPosted: Tue Oct 02, 2012 3:39 pm 
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Site Rank - Captain

Joined: Sun Aug 26, 2012 2:22 pm
Posts: 50
I have always known Hobie to do the right thing!!!!! it might take longer sometimes - but that is alot more then others do

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Al Stillman


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