Hobie Cat Forums

It is currently Fri Oct 24, 2014 9:54 am

All times are UTC - 8 hours [ DST ]




Post new topic Reply to topic  [ 26 posts ]  Go to page Previous  1, 2
Author Message
PostPosted: Wed Jan 23, 2013 9:56 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 9135
Location: Oceanside, California
I don't know the exact rule on that, but believe it is a minimum freight they are allowed to advertise.

The bigger issues for a consumer is dealing with a product sight-unseen, that has to be shipped LTL and has a high probability of freight damage. Then no dealer support for service issues. Hobie dealers are not required to service a product that is not sold by them... they are independent businesses. They would do it as a service. So, there are more obstacles to buying via the internet than just the cost of freight.

_________________
Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


Top
 Profile  
 
PostPosted: Wed Jan 23, 2013 10:53 am 
Offline
Site Rank - Old Salt

Joined: Wed May 05, 2010 8:28 am
Posts: 743
Location: Clinton Lake, KS
mmiller wrote:

We do what we can to protect dealers from outside interference by having some "rules". This helps to keep the lights on in your local dealership. If we had no controls at all we "might" see a spike in sales... then there would be a big drop in actual dealers. We have seen that scenario play out in far to many other businesses.



This is true.


Healthy competition without restricting creativity, encouraging an entrepreneurial spirit without causing to much infighting.


The challenge is making sure your entrepreneurs have room to run within your rule set. And that your beach bums don't get mistaken for real producers and vice-versa.


Top
 Profile  
 
PostPosted: Wed Jan 23, 2013 5:39 pm 
Offline
Site Rank - Captain

Joined: Sun Jul 15, 2012 10:59 am
Posts: 44
what a shame. Hobie catamarans are available in only 3 stores in all of California. how many people live in California? the birthplace of Hobie. most likely the state with the most Hobie cats sold the last 40 yrs. year round sailing weather. how many miles of coastline? how many lakes? colorado river. SF bay.

and now there is a legit Hobie lifer with a desire to open a dealer and he is denied? Brilliant.

"but hey wait - check out our kayak line man, check out the fishing stuff, its rad, even lumber yards sell hobie kayaks, they are so hip, everybody is doing it"


Top
 Profile  
 
PostPosted: Thu Jan 24, 2013 5:31 am 
Offline
Site Rank - Captain

Joined: Wed Aug 08, 2012 9:43 am
Posts: 51
Location: NJ
mmiller wrote:
Hobie dealers are not required to service a product that is not sold by them... they are independent businesses. They would do it as a service. So, there are more obstacles to buying via the internet than just the cost of freight.


Thats a nice policy. I spend a crapload of money on a cat and move to a new location and i need to say a pray he will do my warranty work?

Just about every other boat i have bought requires the dealer to service the boat, i just may not be priority.


Top
 Profile  
 
PostPosted: Thu Jan 24, 2013 9:30 am 
Offline
Site Admin

Joined: Tue May 27, 2003 12:44 pm
Posts: 9135
Location: Oceanside, California
As noted... there are a lot of considerations when becoming a dealer.

Quote:
Thats a nice policy. I spend a crap load of money on a cat and move to a new location and i need to say a pray he will do my warranty work?


That is not Hobie Cat policy... The Factory encourages all dealers to provide service and would not deny warranty because of a move or internet sale.

What is the bigger issue ... and the point of my comment which was related to a question about kayak purchases via the internet ... is about internet sales... where a consumer buys at a discount from a distant supplier and then thinks they can demand support from a local re-seller. That is a reality check. We do not have factory owned stores. As I said... most would do it as a service, being good business people and try to earn your business.

_________________
Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


Top
 Profile  
 
PostPosted: Sun Jan 27, 2013 11:38 am 
Offline
Site Rank - Admiral

Joined: Thu Sep 23, 2010 1:58 pm
Posts: 178
Location: SE Michigan / NE Indiana
Regarding internet sales, this is no different than the consumer electronics (CE) business. There are grey-market guys that purchase from less-than-creditable distributers and then flip it on ebay for 2% net. Nearly every CE company I know will not honor warranty for purchases through these channels (be careful of Amazon as well). The CE companies try like crazy to police this, but its like playing whack-a-mole.

For all the reasons Matt stated, the local dealer is the way to go for proper parts & warranty. I understand and respect their decision to protect and carefully manage them.

_________________
Jeff R
'88 H18 Jolly Mon
'10 F18 Closely Called
Sail Michigan's Great Lakes in 2014
cramsailing.com


Top
 Profile  
 
PostPosted: Wed Jan 30, 2013 9:39 am 
Offline
Site Rank - Old Salt

Joined: Wed Jul 21, 2004 7:46 pm
Posts: 1468
Location: Santa Cruz
Hey all,

Matt, Can you please change my forum name to Sail Revolution, and give Mikey the SC Catamarans name if he wants it.

I just stumbled across this thread, and the following is all utter unfounded speculation and opinion. Even though I still hold the Surf City forum name, I no longer own, nor am affiliated in any way with the business. I started Surf City Catamarans in 2002, which was born out of one of the oldest standing Hobie dealers, O'neill Yacht Center.

Mikey is a great guy, you'd think that Hobie would want such an energetic advocate, and I'm not sure why they denied him the dealership. What I can say is that the other somewhat active dealer and I never really got along. I worked so hard from 1998 until I sold the business 2011 to work together with him for the benefit of catamaran sailing on the West Coast, and he was never ever receptive. I don't know, but I sure can imagine his whiny phone calls to Hobie in my head about Mikey becoming a dealer.

Just to put a few rumors to rest here, and avoid the red herring arguments that have been flooding this thread.

1)Mikey has a sweet retail location right in the SC Harbor. Way better than O'neills or the original Surf City ever had.

2) Mikey is ready to purchase an initial order.

3) Mikey is a Hobie fanatic, and has been for years!

4) The nearest dealer to Santa Cruz is 125 miles, and 4 counties away.

There are many reasons that I decided to get out of the business: waning sales, too much work for very little return, difficult quality control and warranty scenarios, hardships getting parts for the European boats, etc, etc. The dealers are the front line. You'd think that Hobie would want some new enthusiasm in NorCal, especially when it's basically a turn key operation.

I am an advocate of Mikey taking up the Surf City torch! I wrote everything here without consulting him. This is my opinion! I'm sure that there's more to the story as to why he was denied the dealership...

Good luck, Mikey!

_________________
Sail Revolution
Join us on our new FB Page!


Top
 Profile  
 
PostPosted: Thu Jan 31, 2013 3:12 pm 
Offline
Site Rank - Admiral

Joined: Tue Apr 19, 2011 2:46 pm
Posts: 235
Location: Greenville SC
I disagree, and would like to point out that many states require sales taxes be paid for internet purchases from another state.


dregsfan wrote:
To me it would be fairer for local dealers to have Mega internet sellers like Austin be required to charge a flat 10% shipping on Hobie kayaks, instead of $149. This would level the field with dealers having to collect sales taxes, which range from 7 to 10% and up.

_________________
2010 AHPC C2 #218


Top
 Profile  
 
PostPosted: Sat Feb 02, 2013 5:25 pm 
Offline
Site Rank - Admiral

Joined: Mon Jun 20, 2011 9:22 pm
Posts: 220
Bacho wrote:
I am an advocate of Mikey taking up the Surf City torch!


+1

_________________
H18 '85
H18 '89 "Knotty Passion"
H20 '96 "20/20 Vision"
Fleet 259 Central Coast California


Top
 Profile  
 
PostPosted: Sat Feb 02, 2013 10:11 pm 
Offline
Site Rank - Captain

Joined: Fri Sep 19, 2008 8:49 pm
Posts: 65
Location: dana point
+2


Top
 Profile  
 
PostPosted: Sun Feb 03, 2013 10:58 am 
Offline
Site Rank - Admiral

Joined: Sun Jun 21, 2009 7:32 am
Posts: 298
I enjoyed the six years I was a dealer back at the end of the heyday in the '80s....that is, all but the loosing money part. If I won the lottery, I wouldn't mind doing it again, as long as the money lasted.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 26 posts ]  Go to page Previous  1, 2

All times are UTC - 8 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group