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 Post subject: warranty items
PostPosted: Thu Sep 04, 2008 9:29 am 
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Joined: Thu Mar 13, 2008 9:49 pm
Posts: 84
Location: Newport, NH
What would be considered an appropriate wait for warranty items to be shipped from hobie? Does anyone know if a product like JB weld would work on my cracked crossbar? Summer here in NH is slipping away quick, Im dying to get out on the water. I havent had much luck on warranty items and upgrade parts.


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 Post subject:
PostPosted: Fri Sep 05, 2008 3:03 pm 
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Joined: Thu Mar 13, 2008 9:49 pm
Posts: 84
Location: Newport, NH
I went with an epoxy/weld metal repair putty. Hopefully it works.....the AI is just way to much fun to have sitting around during time off from work. I got rid of my pontoon because I hated having a broken down boat sitting around....lol.

The previous post wasnt to make Hobie look bad in any way whatsoever. Just curious about timeframe so I may have realistic expectations.


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 Post subject:
PostPosted: Fri Sep 05, 2008 4:21 pm 
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Joined: Fri Jul 07, 2006 9:40 am
Posts: 952
Location: Dallas, TX
We've had warranty parts show up in under a week, or take over a month. Just depends on the part. Ask your dealer to follow-up. If he's forgotten or not, that may light a fire.


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 Post subject:
PostPosted: Tue Sep 09, 2008 9:47 am 
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Joined: Tue May 27, 2003 12:44 pm
Posts: 9019
Location: Oceanside, California
There should be no delay on that part. I would have expected same-day-as-claimed shipping.

Check status with your dealer.

We shipped one one about August 15th to ROUTE 96 POWER & PADDLE

Is that yours? No other orders are pending.

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Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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 Post subject:
PostPosted: Tue Sep 09, 2008 12:36 pm 
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Joined: Thu Mar 13, 2008 9:49 pm
Posts: 84
Location: Newport, NH
No Matt, not my part. I keep getting the words "run around from hobie" from my dealer. Not really sure where the problem lies. I'm into the 4th week of waiting. Any suggestions or other alternatives would be greatly appreciated. I've pressed my dealer and they said they keep calling hobie. Its the same situation for upgrades; for example, I was told they couldn't get the up down rudder upgrade from hobie, it just isn't available. ?? Frustrating, but I still love my boat!


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 Post subject:
PostPosted: Tue Sep 09, 2008 5:50 pm 
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Joined: Fri Jul 07, 2006 9:40 am
Posts: 952
Location: Dallas, TX
donjoe wrote:
"run around from hobie"


Having filed my share of warranty claims, that does not pass the smell test.


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 Post subject: Dealer?
PostPosted: Wed Sep 10, 2008 10:00 am 
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Joined: Tue May 27, 2003 12:44 pm
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Location: Oceanside, California
donjoe wrote:
No Matt, not my part. I keep getting the words "run around from hobie" from my dealer.


Who is the dealer so I can ship the part?

81391002 RUDDER UP/DOWN LINE SYSTEM In stock, no orders, no back orders.

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Matt Miller
Director of Parts and Accessory Sales
Hobie Cat USA


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 Post subject:
PostPosted: Wed Sep 10, 2008 6:44 pm 
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Joined: Thu Mar 13, 2008 9:49 pm
Posts: 84
Location: Newport, NH
Thanks Matt. Is there another way to send you that info? My dealer has always provided myself and others with great customer service and I dont want this to have a negative impact on them. Like I said before, Im not sure where the communication gap is, you (hobie) have always provided top notch service to those in this forum. I can also be reached at:
dja@hitchcock.org. Thank you to the AI owners willing to offer advice and Matt for you prompt response.


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 Post subject:
PostPosted: Thu Sep 11, 2008 8:12 am 
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Joined: Fri Jul 07, 2006 9:40 am
Posts: 952
Location: Dallas, TX
donjoe wrote:
Thanks Matt. Is there another way to send you that info? My dealer has always provided myself and others with great customer service and I dont want this to have a negative impact on them. Like I said before, Im not sure where the communication gap is, you (hobie) have always provided top notch service to those in this forum. I can also be reached at:
dja@hitchcock.org. Thank you to the AI owners willing to offer advice and Matt for you prompt response.


That was classy. Nice job, donjoe.


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 Post subject:
PostPosted: Tue Sep 23, 2008 9:11 pm 
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Joined: Thu Mar 13, 2008 9:49 pm
Posts: 84
Location: Newport, NH
New crossbar is mounted and the up/down rudder assembly installed. Thanks Matt for your help!! Now I can safely get out and enjoy the rest of the sailing season. yeehaaw!!


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 Post subject: crossbar
PostPosted: Wed Oct 22, 2008 12:13 pm 
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Joined: Sat Aug 23, 2008 8:51 am
Posts: 32
Location: Scotland east coast
Glad to see you are back on the water. From looking at that break it is the operator who welded it who is at fault, not the material. If it had been the material not being up to the job the crack would have been to one side of the weld, it looks like there could have been lack of root fusion which would have caused the crack to start. You could have taken it to a welding workshop or maybe a motorcycle workshop and they would have taken 10mins to grind out the old weld and re-weld it. Just thought I would point that out in case it happens to someone else and they are desperate to get back on the water.


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